Service Level Agreement
We are always on hand to help. Even if you don’t have a contract. If you sign up to a maintenance contract, we will give you half an hour’s free assistance per month, monitor your server and services, and start fixing any issues while you sleep. We even do this for servers that run in your own environment.
By setting up the systems in such a way that any failure has minimal or even no impact, we are able to keep our SLA rates low, which ensures maximum availability. Result: perfect peace of mind.
With a LEVEL 1 maintenance contract, you have better control of costs and your servers are up-to-date and secure. Each contract includes half an hour of labour per server, so that we can always help you and not every change or intervention results in an invoice.
The LEVEL 1 contract can be extended to a LEVEL 2 contract. In this, we monitor the availability of services and intervene if services cease to function. So you can be sure that your applications are available.
SLA level 1
- 24×7 System health monitoring: CPU and memory load, disk space, reboots
- Troubleshooting is started 24×7 within one hour
- Monthly updates outside Office hours
- Immediate installation of important security updates
- Half an hour’s work on systems with a contract*
SLA level 2
- Everything from the LEVEL 1 plus:
- Monitoring of services and results
- 24×7 intervention in the event of a service disruption
0.5 hour labour included
Any contract includes half an hour of work on the server/appliance, so we can always help you and not every change or intervention on the server/appliance will result in an invoice. Work outside office hours count 1.5 times.
I really like it! Perfect performance, stable ... I have nothing to complain about.
We have cloud servers in several datacenter across the globe and have over 20 years of datacenter experience . We are very pleased to have chosen Tuxis for our cloud in Ede, and as consultants for our cloud in the USA. Installation, support and communication have all been excellent.
The Tuxis Cluster Concept (TCC) met all requirements and the decision was made quickly
"When everything needed to be renewed, we looked for other solutions at the well-known players such as Vmware, Nutanix, Hyper-V, Dell and Lenovo, because they could certainly meet our requirements in terms of functionality. The TCC from Tuxis, however, was the ultimate solution. The same functionality, as it turned out after extensive testing, but then fully managed and with lower costs due to smart software-defined solutions in the TCC. "
Erdee Media Groep (EMG)
We came to Tuxis because we wanted a modern web platform where availability, stability and scalability are important keywords. In our opinion, the Tuxis Cloud Concept offers an excellent solution to this question.
With daDup, we have a backup of more than 100TB in a Dutch data centre, where the data is encrypted by us and then sent encrypted to Tuxis. Knowing that we have this well taken care of makes our customers feel safe. And I also do sleep a lot better.
Van Vlodrop IT
Van Vlodrop IT focuses on customers in healthcare. She specializes in setting up, managing and maintaining office automation in the field of PC and network management, including security.
Mijn nr. 1 keuze voor hosting
For a number of years now, I have been recommending Tuxis to all my managed hosting clients. They respond adequately and quickly and deliver excellent uptime.
Let Things Talk
In a conversation with Tuxis it became clear that they could meet all requirements at an attractive price, but could also contribute ideas about the best possible design of our platform. In an event of a fault they work in a targeted manner. That saves is a lot of time. That gave confidence.
Totaalnet Internet Works B.V.
Great, that interface looks great. More suppliers should do that.